Hinterland Hideaway Farm Stay

Welcome to Hinterland Hideaway Farm Stay! We are delighted to offer you a serene and memorable Farm Stay experience. Please take a moment to read our terms and conditions carefully before making a booking. By booking with us, you agree to abide by these terms and conditions.

1. Booking and Payment

1.1 Booking Confirmation: Your booking will be confirmed upon receipt of full payment.
1.2 Payment Methods: We accept payments via credit card, bank transfer, or other methods as specified on our website.
1.3 Pricing: All prices are quoted in Australian Dollars and include GST.

2. Cancellation and Refund Policy

2.1 Cancellation by Guests:

• Cancellations made more than 14 days before the check-in date will receive a full refund, minus a $200 booking fee, if applicable.
• Cancellations made within 14 days of the check-in date are non-refundable.
• Long-term stays over 30 Days are non-refundable. 

2.2 Cancellation by Hinterland Hideaway Farm Stay:

• In the unlikely event that we need to cancel your booking for any reason, you will receive a full refund or the option to reschedule your stay.

3. Check-in and Check-out

3.1 Check-in: Check-in is available from 3:00 PM on the day of arrival. Please notify us in advance if you expect to arrive later than 6 pm.
3.2 Check-out: Check-out is by 11:00 AM on the day of departure. Late check-out may incur additional charges.

4. Guest Responsibilities

4.1 Conduct: Guests are expected to conduct themselves in a respectful and orderly manner. Any behaviour that is disruptive or damages property may result in immediate termination of the stay without a refund.
4.2 Property Care: Guests must take care of the property and report any damages immediately. Any damages caused by guests will be charged to the credit card on file.
4.3 Maximum Occupancy: The maximum number of guests per accommodation must not be exceeded. Failure to adhere to this may result in additional charges or termination of the stay.

5. Farm Stay Rules

5.1 Noise Levels: Please keep noise levels to a minimum, especially after 9PM, to respect the area, other guests, and farm animals.
5.2 Pets: Pets are not allowed unless specifically agreed upon in advance. Any undisclosed Pets may result in your booking being cancelled without a refund or an additional $200 fee per animal.
5.3 Smoking: Smoking is prohibited inside all accommodations. Designated smoking areas are provided outside. Smoking outside of the smoking area may incur a $200 fine and an additional cleaning fee to remove the smell of smoke from the property.
5.4 Fire Safety: No open flames, including candles and campfires, are allowed without prior permission.

6. Liability

6.1 Personal Belongings: Hinterland Hideaway Farm Stay is not responsible for the loss or damage of personal belongings.
6.2 Injuries: Guests acknowledge that farm activities may involve inherent risks. Hinterland Hideaway Farm Stay is not liable for any injuries or accidents that occur during your stay.
6.3 Force Majeure: Hinterland Hideaway Farm Stay is not liable for any cancellations or changes due to circumstances beyond our control, including natural disasters, extreme weather, or other unforeseen events.

7. Privacy Policy

7.1 Personal Information: We respect your privacy and are committed to protecting your personal information. Any personal information collected will be used solely for the purpose of processing your booking and providing services during your stay.

8. Governing Law

8.1 These terms and conditions are governed by and construed in accordance with the laws of Gympie, Queensland, Australia. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Gympie, Queensland, Australia.

By making a booking at Hinterland Hideaway Farm Stay, you acknowledge that you have read, understood, and agree to these terms and conditions.

Contact Information:
For any questions or concerns, please contact us at:

• Phone: 0488 568 333
• Email: accounts@hinterlandhideawayfarmstay.com.au
• Address: 206 Treeby Road, Wilsons Pocket 4570

Thank you for choosing Hinterland Hideaway Farm Stay. We look forward to hosting you!